Frequently Asked Questions
Credit control can feel uncomfortable or time consuming, especially when you want to protect good customer relationships.
This page answers common credit control questions and explains how we help small B2B businesses get paid on time in a clear, friendly and respectful way. If you are unsure whether outsourced credit control is right for you, these answers should help.
You can also learn more about our credit control service and how we support B2B businesses.
Will chasing invoices damage my customer relationships?
No. We use polite, respectful and professional communication at all times. Our approach is friendly and collaborative, focused on resolving issues rather than applying pressure. Many customers actually appreciate the clear and organised follow ups.
How do you communicate with my customers?
We use a mix of friendly emails, phone calls and statements depending on the situation. All communication is calm, professional and aligned with your business values. We act as an extension of your team, not a third party debt collector.
How is pricing worked out?
Our pricing is based on monthly packages, starting from £160, and tailored to the level of credit control support your business needs.
After a free review of your invoices and current process, we recommend a monthly package that fits your business. This keeps costs predictable while making sure the right level of support is in place.
What types of businesses do you work with?
We work with small to medium sized B2B businesses across the globe. Our clients often have no formal credit control process in place or are too busy to manage it consistently themselves.
Do you work with my accounting software?
Yes. We work with Xero, QuickBooks, Sage, FreeAgent and many more. We fit around your existing systems and processes so there is no disruption to how your business already runs.
How quickly will I see results?
Many clients see improvements within the first few weeks. This includes better visibility over overdue invoices, clearer communication and payments being made faster. Reducing debtor days is a gradual process, but structure makes a big difference early on.
How much time will I need to be involved?
Very little. We handle the day to day chasing and keep you updated with clear bi-weekly meetings, there is also a shared log of all activities. We only involve you when decisions are needed or if a customer issue requires your input.
What happens if a customer disputes an invoice?
We pause chasing and investigate the issue politely. We work with both you and the customer to understand the problem and agree next steps before continuing.
Do you check with me before escalating unpaid invoices?
Yes, always. No escalation happens without your approval. We clearly explain the options available so you stay fully in control of how things are handled.
Is there a minimum contract or long term commitment?
No long term contracts. We offer flexible monthly services so you can adjust or stop if your needs change.
Do you perform credit checks on customers?
Yes. As part of our credit control service, we can set up and manage customer credit checks for you. We help you assess risk, agree sensible credit limits and keep everything clearly recorded, without damaging customer relationships.
How do I get started?
Simply book a call with us. We will review your current situation, explain how we can help and recommend the best next steps. There is no obligation.
Talk to Our Team
If you need honest advice, want to understand your debt situation, or need help sorting overdue accounts, we are ready to chat.
You can reach us directly, and our team will get back to you fast:
Phone: 020 8040 3109
Email: contact@clarityfinancegroup.co.uk
- 020 8040 3109
- contact@clarityfinancegroup.co.uk