Credit Control Process

Credit Control Services for SMEs

SMEs often suffer due to late payments. They slow growth and add unnecessary stress. We remove that burden with professional credit control services that keep your administration organised and reduce debtor days. Our experienced and courteous team keeps you in control.

You stay informed while we manage the follow up for you.

Clients We Help

Our solutions are ideal for SMEs that want:

Human support for managing overdue invoices
Professional, collaborative communication with customers
Better visibility and control over cash flow
A systematic, organised collection process
Cost-effective support without hiring full time staff
Clear, consistent updates and simple reporting & KPIs

How We Work

A shared detailed log is kept of all communications with your customers and the current stage the invoice is in.

Weekly or fortnightly meetings are held with you to review overdue invoices and agree the next steps.

To help avoid costly delays, we send monthly statements listing all past-due bills and early reminders before invoices become overdue

We can also perform credit checks on your customers, from basic companies house checks to comprehensive credit agency checks.

Credit Control Set Up

We can design and implement a full credit control process tailored to your business.

This includes:

• reviewing how invoices are currently issued
• setting up a clear reminder schedule
• identifying the correct contacts at customer companies
• agreeing escalation steps if invoices remain unpaid
• creating a structured and consistent approach to chasing payments

The aim is to create a process that is professional, consistent and protects your customer relationships.

Once the system is in place, we can continue managing the credit control process or support your internal team.

Stage 1 – Friendly Email Reminders & Credit Checks

Depending on the circumstances, up to three reminders are sent. If the customer responds, we carry on the conversation until a solid payment date is set. Sometimes a query will arise, in which we will do our best to resolve with minimal input from you.

We also try to identify the root cause of late payment to help prevent it happening again. Sometimes a customer simply requires a PO number to enable payment.

New customers can be credit checked via an external agency if required. Basic checks can also be performed for peace of mind.

Stage 2 – Contact Verification & Follow Up

If we have received no response to our emails, we make a courteous call to verify the correct contact details before continuing the conversation.

On the same call, we also ask what is stopping payment of your overdue invoice, and work with your customer to come to a timely resolution.

Stage 3 – Firm Chasing

We continue to make follow-up calls and send firmer reminders for your overdue invoices, while keeping communication polite and professional conversation.

If a query arises and it cannot be resolved without your input, we will contact you to agree the next step and only proceed on your instruction

Stage 4 – Approval Before Escalation

If there is still no activity or resolution we will let you know right away. Without your clear permission, no escalation action is taken.

Possible next steps may include include recommendation to move the invoice to a debt collection agency to recover your money or restriction of service notifications etc, depending on the situation and only with your approval.

There are many avenues based on the circumstances and we will explore those options with you before proceeding.

Included in Your Service

Monthly customer statements
Reminder emails and follow-up calls
Clear notes and communication logs
Weekly or bi-monthly updates and KPIs
Payment date tracking
Polite, professional customer communication
A clean, organised credit control system

Get Started

Take control of your cash flow today with effective credit control services. Let Clarity Finance Group help you manage overdue invoices so you can focus on growing your business.

Talk to Our Team

If you need honest advice or support with overdue invoices and cashflow, we are ready to help.

You can reach us directly, and our team will get back to you within 24 hours:

Phone: 020 8040 3109

Email: contact@clarityfinancegroup.co.uk